Online purchases can be returned within 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. This policy applies to full price and sale items. 

To be eligible for a return, your item must be unused and in the same condition that you received it.This policy is in addition to your statutory rights. Unsuitable items must be in their original packaging, must be in a unworn condition and have all tags attached. 

Goods must be sent back to our offices within 14 days from receipt of the original order.


Swimwear/Underwear – Please note, in the interest of hygiene we do not offer refunds on swimwear or underwear.

Shoes must be tried on indoors.

Sale items cannot be returned.


If the item you received is faulty, please contact the customer services email at quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across photographs of the fault.

The photographs will be sent across to our representatives from the appropriate brand to determine the course of action. If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.

We will then endeavour to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.

Failure to cooperate will deem Bear & Peach non-liable to any instance of refund.

Please note that any use of this website means that you agree to the following Terms and Conditions.


To return your order to us we request that you pack the item(s) in the original packaging* mark the package as “Returned Goods”, include your original paper provide your returns reason.

Contact: for return address.

If returned an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Bear & Peach is NOT responsible for any return custom charges made.

Refund and exchange times may vary during sale and holiday periods.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to Bear and Peach shipping return address.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Please note we will refuse any returns that arrive damaged or are missing any tags, original packaging or any component that was sent originally.

Once we receive your return, we aim to process it within 14 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order on to your original payment method.

If you have opted for an exchange on the size of an item and provided we have the exchange items in stock, you should receive notification of the exchange being processed within 3-5 working days.