Paul & Shark X Look Studio NYC Alpine White

UK Mainland* Standard Delivery

3-5 working days – £5.00

UK Mainland Next Day

Next working Day (excluding weekends and holidays) when ordered before 2pm – £8.95

UK Islands and Europe

7 working days – from £10.00

Rest of the World

5 – 14 working days – from £15.00

Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.

Once your parcel is ready for shipment, you will receive an email with tracking details. You will be able to track your order via Royal Mail website using the tracking number on the email.

Online purchases can be returned within 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. This policy applies to full price and sale items.

TO BE ELIGIBLE FOR A RETURN

Your item must be unused and in the same condition that you received it.This policy is in addition to your statutory rights. Unsuitable items must be in their original packaging, must be in a unworn condition and have all tags attached.

To return your order to us we request that you pack the item(s) in the original packaging* mark the package as ‘Returned Goods’, include your original paper work circling your returns reason.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Please note we will refuse any returns that arrive damaged or are missing any tags, original packaging or any component that was sent originally.

Once we receive your return, we aim to process it within 14 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order on to your original payment method.

If returned an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Bear and Peach is NOT responsible for any return custom charges made.

Please note that we do not refund the original delivery costs on items that are unsuitable.

EXCEPTIONS TO THE RETURNS POLICY

Swimwear/Underwear – Please note, in the interest of hygiene we do not offer refunds on swimwear or underwear.

Shoes must be tried on indoors on a clean surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Sale items cannot be returned.

EXCHANGES

If you have opted for an exchange on the size of an item and we have provided we have the exchange items in stock, you should receive notification of the exchange being processed within 3-5 working days.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Please note we will refuse any returns that arrive damaged or are missing any tags, original packaging or any component that was sent originally.

RETURNING FAULTY ITEMS

If the item you received is faulty, please contact the customer services email at bear_and_peach@outlook.com quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across photographs of the fault.

The photographs will be sent across to our representatives from the appropriate brand to determine the course of action. If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.

We will then endeavour to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.

Failure to cooperate will deem Bear & Peach non-liable to any instance of refund.

Please note that any use of this website means that you agree to the following Terms and Conditions.