You can use all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro and American Express or PayPal.

The card must be registered to the billing address that we hold for you on your account.

We are unable to accept cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

UK Mainland* Standard Delivery

Standard tracked delivery is £8.95, free on orders over £100.
Standard delivery takes 3-5 working days from Monday to Friday.

Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.

Once your parcel is ready for shipment, you will receive an email with tracking details. You will be able to track your order via Royal Mail website using the tracking number on the email.

 

In most cases your whole order will be delivered at the same time. The following exceptions apply:

Delayed Items

Delayed items will be dispatched as soon as stock becomes available. We will send you tracking emails to let you know when the item(s) is on its way.

 

All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, we will deliver by an alternative carrier and this may take longer.

Online purchases can be returned within 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. This policy applies to full price and sale items.

 

TO BE ELIGIBLE FOR A RETURN

Your item must be unused and in the same condition that you received it.This policy is in addition to your statutory rights. Unsuitable items must be in their original packaging, must be in a unworn condition and have all tags attached.

To return your order to us we request that you pack the item(s) in the original packaging* mark the package as ‘Returned Goods’, include your original paper work circling your returns reason.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Please note we will refuse any returns that arrive damaged or are missing any tags, original packaging or any component that was sent originally.

Once we receive your return, we aim to process it within 14 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order on to your original payment method.

If returned an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Bear and Peach is NOT responsible for any return custom charges made.

Please note that we do not refund the original delivery costs on items that are unsuitable.

 

EXCEPTIONS TO THE RETURNS POLICY

Swimwear/Underwear – Please note, in the interest of hygiene we do not offer refunds on swimwear or underwear.

Shoes must be tried on indoors on a clean surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Sale items cannot be returned.

 

EXCHANGES

If you have opted for an exchange on the size of an item and we have provided we have the exchange items in stock, you should receive notification of the exchange being processed within 3-5 working days.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Please note we will refuse any returns that arrive damaged or are missing any tags, original packaging or any component that was sent originally.

 

RETURNING FAULTY ITEMS

If the item you received is faulty, please contact the customer services email at bear_and_peach@outlook.com quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across photographs of the fault.

The photographs will be sent across to our representatives from the appropriate brand to determine the course of action. If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.

We will then endeavour to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.

Failure to cooperate will deem Bear & Peach non-liable to any instance of refund.

Please note that any use of this website means that you agree to the following Terms and Conditions.

 

SHIPPING RETURNS AND EXCHANGES

To return your order to us we request that you pack the item(s) in the original packaging* mark the package as “Returned Goods”, include your original paper work and provide your returns reason.

Contact: info@bearandpeach.com

Once we receive your return, we aim to process it within 14 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order on to your original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it.This policy is in addition to your statutory rights. Unsuitable items must be in their original packaging, must be in a unworn condition and have all tags attached.

Failure to cooperate will deem Bear & Peach non-liable to any instance of refund.

For new and exclusive products launching, we will keep customers up to date via our newsletters. Unfortunately there are some things we cannot disclose prior to a launch however all available information for launching product can be found on our blog.

You can subscribe to our newsletter for information.

Our latest products can be found in the ‘Whats New’ page and you can join us on Facebook and Instagram for instant updates on launching product.

General

Terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over. By ordering goods from us you are deemed to have understood and accepted these terms.

We may contact you for marketing purposes by email, mail or telephone with relevant offers, if you are opted into receive marketing.

 

Privacy Policy

We view the security of our customer’s data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Company Registered Number: 14452627

Registered Office: Unit 20b Yarrow Business Centre, Yarrow Road, Chorley, PR6 0LP.

If you have an order query, please email us at info@bearandpeach.com.

In order for us to help resolve your query as quickly as possible please provide as much detail as you can, including your full name, Customer number and email address.

We welcome and aim to deal with all enquires speedily and sympathetically. All enquires are logged, investigated and replied to Monday – Friday 9am – 5pm GMT.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We source the best materials time-tested or cutting-edge to achieve the highest aesthetic quality and then maintain it. We opt for the best craft. From the density of a knit to the stitches-per-inch count of a garment, resilience is non-negotiable. We don’t cut corners.

We help our customers care for their items. We make every effort because we believe in a life of authentic style that transcends fashion.